Hiring: Help Desk Technician, IT Company: THE·TEAM Location: Nashville, TN Job Posted Time: 2026-09-16 15:08:14 Employment Type: Remote Target Skills & Keywords : Okta, User Experience, Zoom, macOS About the job Experience: •3+ years of experience in IT support or help desk environments Required Skills: •Provide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system) •Deliver an exceptional customer service experience in every interaction •Troubleshoot hardware, software, and access-related issues •Log, track, and manage support requests using Freshservice (or similar ticketing system) •Ensure timely resolution or escalation of incidents and service requests •Assist with user account setup, onboarding, and offboarding tasks •Support password resets, access requests, and permissions management •Maintain clear and thorough documentation of issues and resolutions Compensation: •Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!