Hiring: Help Desk Technician I-II Company: TJ Consulting Group Location: Montgomery, AL Job Posted Time: 2026-09-17 13:07:03 Target Skills & Keywords : Cargo About the job Experience: •2-4 Years of telephone customer service or help desk experience. •4 Years of telephone customer service or help desk experience. Required Skills: •Lead and oversee providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. Qualifications: •Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. •Familiar with Ticketing Software (i.e. Remedy). •Excellent communication, business analytical and problem-solving/trouble shooting skills. •Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally. •Strong English language skills (both written and verbal). •Willing to work overtime, holidays and weekends when necessary. •Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance. •Automated Civil Engineer System (ACES) •Air Force Equal Opportunity Network (AF EONET) •Aviation Resources Management System (ARMS) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!