Hiring: Help Desk Technician I Company: E2 Consulting Engineers, Inc. Location: Emeryville, CA Job Posted Time: 2026-09-10 07:42:45 Employment Type: Remote About the job Experience: •5 years of experience supporting Microsoft 365 environments. This role requires fast, accurate ticket resolution, clear communication, and a strong focus on maintaining a low average resolution timeframe—one of E2’s key help desk performance metrics. •5 years of help desk experience supporting users in a Microsoft 365 environment. Required Skills: •Resolve help desk tickets quickly and accurately to support a low average resolution time. •Respond promptly to user requests through phone, email, remote support, and in-person channels. •Monitor ticket queues proactively, identify recurring issues, and prevent avoidable service delays. •Own service requests from intake through resolution with clear updates and timely follow-up. •Deploy and configure Windows PCs using Microsoft Autopilot and related endpoint management processes. •Support Microsoft Teams, OneDrive for Business, Microsoft Office, SharePoint Online, and Exchange Online. •Troubleshoot Microsoft 365 access, synchronization, collaboration, email, and productivity issues. •Support mobile smart devices that access the E2 network, including configuration, connectivity, and user assistance. Qualifications: •3–5 years of help desk experience supporting users in a Microsoft 365 environment. •Track record of meeting ticket response and resolution expectations. •Proactive mindset with strong prioritization, follow-up, and problem-solving skills. •Hands-on support experience with Teams, OneDrive for Business, Office, SharePoint Online, and Exchange Online. •Solid functional working knowledge of Microsoft Entra ID, Intune, and endpoint support fundamentals. •Demonstrated capacity to support mobile smart devices that access company network resources. •Strong communication skills with a customer-focused, calm, and professional support style. •Demonstrated capacity to document issues, resolutions, and follow-up actions clearly in the ticketing system. Compensation: •Competitive benefits and rewards package •Offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!