Hiring: Help Desk Support Technician Company: NuAxis Innovations Location: Portland, OR Job Posted Time: 2026-09-17 01:32:38 Employment Type: Full-time / Remote Target Skills & Keywords : VPN, iOS About the job Required Skills: •The Help Desk Support Technician provides support to a distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Qualifications: •Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Perform system upgrades and maintenance. •Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. •Responding to phone calls, emails, and direct customer contacts. •Entering and managing technical support incidents in a ticketing system. •Troubleshooting, identifying, and resolving problems •Escalating problems to appropriate systems engineers. •Technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site. •Mobile Device Management (iOS devices) •Network connectivity. Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop etwork devices using the Command Prompt and other tools. •Remote Desktop\Bomgar remote support. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!