Hiring: Help Desk Support Technician Company: ID Logistics US Location: Greater Scranton Area Job Posted Time: 2026-09-10 12:34:50 Target Skills & Keywords : Microsoft Office, TCP/IP, VPN About the job Required Skills: •Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. •Observe all company safety rules and assist in enforcement as appropriate. •Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. •Maintains a high degree of customer service for all support queries and adhere to all service management principles. •Takes ownership of user problems and be proactive when dealing with user issues. •Logs all calls in the Help Desk ticket system. •Respond to enquiries from customers and help resolve any hardware or software problems. •Maintain and update help request log of any software or hardware problems detected. Qualifications: •Solid functional working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring. •B.S in Computer Science or equivalent combination of experience and education. •Excellent verbal and written skills. •Good research skills, self-directed and self-motivated; good analytical problem-solving abilities. •Participate in on call rotation Compensation: •$58,000 - $62,000 / year •Competitive benefits and rewards package •Attractive annual salary of $58,000- 62,000 plus bonus opportunity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!