Hiring: Help Desk Support Technician Company: MSA Professional Services Location: Baraboo, WI Job Posted Time: 2026-09-16 20:30:39 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office About the job Experience: •No prior experience required – we’ll provide training! •In-depth knowledge of operating systems, networks, and troubleshooting. •Operational familiarity with Windows and Microsoft Office/365. •Knowledge of firewalls, routers, and system builds (SCCM experience a plus). •Excellent communication and active listening skills. Required Skills: •Provide first-line technical support to employees across the company. •Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day). •Troubleshoot and resolve hardware, software, and network issues. •Build, configure, and deploy PCs and tablets. •Maintain and update the IT Asset Inventory system, including annual check-ins with staff. •Verify software requests for licensing and compliance. •Research, test, and evaluate technology requests and new solutions. •Partner cross-functionally with vendors and escalate issues when necessary. Qualifications: •High School Diploma or GED required. •Pursuing a degree in Computer/Information Science preferred. •The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role. Compensation: •Quality Insurance Options: Medical, dental, and vision coverage for you and your family Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!