Hiring: Help Desk Support Specialist Company: DuraServ Location: Coppell, TX Job Posted Time: 2026-09-10 13:47:05 Employment Type: Remote Target Skills & Keywords : Azure, VPN About the job Experience: •5+ years of combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support Qualifications: •You don't just close tickets. You solve problems — and you document the solution so the next one gets handled faster. •Technically fluent in the Microsoft stack — Azure, Office 365, and Dynamics 365 are not stretch goals; they are your daily operating environment •A strong diagnostician — you analyze symptoms, isolate root causes, and resolve issues at the source rather than applying patches that create callbacks •Cloud-competent — you manage Azure VMs and networking components with confidence, not caution •Clear communicator — you explain technical issues and resolutions to non-technical end users without condescension and without losing accuracy •Documentation-disciplined — your procedures, configurations, and troubleshooting steps are current, complete, and usable by someone who wasn't in the room when the issue happened •Composed and prioritized under volume — you manage multiple tickets simultaneously, triage effectively, and don't let urgency drive you to shortcuts that create problems downstream •Demonstrated Tier II or higher support experience — you have handled escalated tickets and resolved issues that Tier I could not •Applied hands-on capability in Azure Virtual Machines and Azure networking components — virtual networks, subnets, VPN connectivity •Proficiency with technical support ticketing systems and remote support tools Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!