Hiring: Help Desk Support Company: STI Location: Indianapolis, IN Job Posted Time: 2026-09-16 12:18:44 Target Skills & Keywords : Confluence, Jira, Microsoft Excel, Microsoft Office, Salesforce About the job Experience: •Solid functional working knowledge of Microsoft Office (Outlook 365, Word and Excel) •Knowledge of help desk ticketing systems •Demonstrated capacity to identify and resolve problems using research techniques •Demonstrated capacity to communicate effectively orally and in writing •Knowledge of Genesys phone systems Required Skills: •Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation. •Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry. •Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements. •Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions. •Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment. •Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders. •Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support. Qualifications: •Associates Degree or 3 plus years or experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!