Hiring: Help Desk Support Engineer Company: Prescient Edge Location: Doral, FL Job Posted Time: 2026-09-15 14:46:05 Employment Type: Remote Target Skills & Keywords : GitLab, Jira, Security Clearance About the job Experience: •Possess the knowledge and capability to provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training. Personnel must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications. •Strong customer service and documentation skills are required. •Personnel must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training. Required Skills: •Prescient Edge is seeking a Help Desk Support Engineer to support a federal government client. •Please note that the availability of this position is contingent upon. •Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. •Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA. •Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Qualifications: •An Associate’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. •Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate. •Must be a US citizen and able to obtain a clearance Compensation: •A competitive salary with performance bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!