Hiring: Help Desk Support Analyst (Entry-Level) Company: Link Solutions, Inc. Location: Frederick, MD Job Posted Time: 2026-09-17 02:26:41 Employment Type: Remote Target Skills & Keywords : AI, Microsoft Office, Security Clearance About the job Required Skills: •Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development. •Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) •To join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. •Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. •Provide Tier I and Tier II technical support to end users by responding to service requests, troubleshooting hardware and software issues, identifying root causes, implementing solutions, and escalating complex issues when necessary to ensure timely resolution. •Install, configure, maintain, relocate, and support desktop and laptop computers, mobile devices, printers, and related peripherals in support of organizational operations. •Troubleshoot and resolve operating system, software application, network connectivity, cabling, and configuration issues to minimize user downtime and maintain operational effectiveness. •Support Microsoft Windows operating systems, Microsoft Office 365 applications, standard desktop software, and other enterprise technologies. Qualifications: •U.S. Citizen with an active Secret (T3) security clearance. •IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140. •One (1+) years of experience providing Help Desk, Service Desk, or technical support services in an enterprise information technology environment. •Solid functional working knowledge of Microsoft Windows operating systems, Microsoft Office 365 applications, and common desktop software, with the ability to quickly learn and support new applications and technologies. •Operational familiarity with troubleshooting and supporting local and network-connected printers. •Strong customer service skills with experience supporting a diverse user community in a professional environment. •Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline. •Demonstrated troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues in mission-critical environments. •Self-motivated professional with the ability to work independently and manage multiple priorities with minimal supervision. •Strong written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!