Hiring: Help Desk Supervisor Company: Alstom Location: Wilmington, DE Job Posted Time: 2026-09-15 14:00:40 Target Skills & Keywords : User Experience About the job Experience: •2 years of experience in IT support, with at least 2 years in a supervisory role •Over 2 years of experience in IT support, with at least 2 years in a supervisory role Required Skills: •As a professional and team manager, you will drive ownership and foster a culture of excellence, making a lasting impact on the reliability of our systems. Qualifications: •Minimum of an associate’s degree in Information Technology, Computer Science, or related field •Proficiency in help desk software, ITIL frameworks, and troubleshooting methodologies •In-depth knowledge of customer service principles and technical support best practices •Leadership, communication, and problem-solving skills to motivate and guide teams •Meeting delivery timelines and achieving strategic support goals •Fostering collaboration and effective team leadership •Reducing defects, resolving issues quickly, and driving operational efficiency •Alstom, A Great Place to Grow •Leverage advanced technology and align with Alstom’s strategic vision •Make a global impact from the New Castle office Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!