Hiring: Help Desk Specialist Company: Goodwill Industries of Northeast Iowa, Inc. Location: Waterloo, IA Job Posted Time: 2026-09-16 19:30:50 Employment Type: Full-time About the job Experience: •2 years of any combination of military service, secondary education, or related full-time employment. •1 year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment required. Required Skills: •Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s. •Completes work order tickets, including ticket creation at the time of initial problem report/service request. •Completes status documentation of open order tickets and proactively informs users of ticket status. •Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange. •Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc. •Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. •Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. •Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. Qualifications: •Associate of Applied Science Degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. •Minimum of 1 year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment required. •Effective written and verbal communication skills. •Demonstrated capacity to handle and maintain confidential information. •Possess a positive attitude and infect others with similar enthusiasm •Loyalty to the agency and its mission and policies. •Reliable transportation, valid driver’s license and automobile insurance. •Demonstrated capacity to use good judgment, discretion, and initiative. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!