Hiring: Help Desk Specialist Company: Booz Allen Hamilton Location: Rome, NY Job Posted Time: 2026-09-03 10:27:29 Employment Type: Full-time / Remote Target Skills & Keywords : AI, AWS, Agile, Azure, Confluence, IAM, Jira About the job Required Skills: •Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends. •Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines. •Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary. •Collaborate closely with engineering and management teams while maintaining professional and clear communication. •Identify and implement needed resolutions or workarounds for technical issues in a structured manner. •Use tools like Jira and Confluence modules such as JSM, Core, and Software, for tracking incidents and documenting processes. •Prepare thorough shift handover reports to ensure the seamless flow of operations between shifts. •Adapt swiftly to evolving technologies and environments while adhering to security and organizational protocols. Qualifications: •Knowledge of DoD-specific configurations and processes •Demonstrated capacity to work a round-the-clock shift rotation •Demonstrated capacity to work weekends, holidays, and up to 12 hours a day outside of normal work hours •Demonstrated capacity to effectively transition duties during shift changes by providing detailed handover reports •HS diploma or GED •Knowledge of Azure, AWS, or cloud technologies •Demonstrated capacity to learn emerging IT technologies •Demonstrated capacity to independently manage multiple tasks •Demonstrated capacity to pay strict attention to detail Compensation: •$52,900 - $108,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!