Hiring: Help Desk Manager Company: Federal Home Loan Bank of New York Location: New York, United States Job Posted Time: 2026-09-16 11:41:38 Target Skills & Keywords : Linux, Microsoft Office, Project Management, Quality Assurance, ServiceNow, VPN About the job Experience: •A minimum of five-years of experience designing and supporting distributed processing environments. •Managerial Scope •Yes, People Manager No, Individual Contributor Required Skills: •Reports to the Director, Technical Services. •Manage responsibility for all levels of Service Desk. •Prepares and maintains an annual budget for the Service Desk team. •Manage personnel •Manage the Bank’s Service Desk personnel. •Motivate and lead the Service Desk staff through example. •Lead and oversee proper ticket submission, ticket assignment, ticket closure, reporting to management and communication to the user. Also responsible for the creation and maintenance of the processes and procedures surrounding the help desk function. •Responsible to manage our current inventory, new inventory, and annual inventory process in an accurate fashion. Also responsible for the creation and maintenance of the processes and procedures surrounding the inventory function. Qualifications: •Bachelor’s degree preferred. Military or work experience may be considered in lieu of education. •Technical certifications are considered a plus. Compensation: •$185,000 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!