Hiring: Help Desk Manager Company: General Dynamics Information Technology Location: Fort Liberty, NC Job Posted Time: 2026-09-14 13:32:32 Employment Type: Contract Target Skills & Keywords : AI, Azure, Program Management, Security Clearance, User Experience About the job Experience: •7 + years of related experience •Help Desk Manager – TS/SCI Required •Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk Manager with for a career where your growth is just as important as the mission you support. •MEANINGFUL WORK AND PERSONAL IMPACT •As a , the work you’ll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM). Required Skills: •Help Desk Software, Information Technology (IT) Systems, Troubleshooting •Manage all activities related to the staffing, operation, and performance of an enterprise help desk. •Develop schedules, prioritize tasks, and ensure continuity of service delivery. •Lead, mentor, and evaluate help desk staff to build a team capable of delivering high-quality and efficient support services. •Analyze help desk inquiries to identify recurring issues, recommend solutions, and develop process improvements. •Maintain and monitor problem management databases and ticketing systems to track performance and user issues effectively. Qualifications: •On customer site daily support •Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract •Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity •Travel may be required to support the mission •At GDIT, the mission is our purpose, and our people are at the center of everything we do. •Growth: AI-powered career tool that identifies career steps and learning opportunities •Support: An internal mobility team focused on helping you achieve your career goals •Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off •Community: Award-winning culture of innovation and a military-friendly workplace •Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. Compensation: •$85,000 - $115,000 / year •Competitive benefits and rewards package •Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!