Hiring: Help Desk Lead Company: Base-2 Solutions Location: Doral, FL Job Posted Time: 2026-09-14 11:17:50 Employment Type: Contract / Remote Target Skills & Keywords : Security Clearance About the job Experience: •5 years of equivalent experience in IT service management. Required Skills: •Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments. •Manage global authentication support operations. •Lead and manage a technical help desk team. •Ensure high-quality IT support services for cloud-based and on-premises environments. •Provide strong customer service, team leadership, and incident resolution. Qualifications: •Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management. •Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. •Microsoft Certified: Modern Desktop Administrator Associate. •Required Education and Experience Equivalency •Bachelor's degree in Information Technology, Computer Science, or a related field. •OR 5 years of equivalent experience in IT service management. Compensation: •Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!