Hiring: Help Desk Analyst Company: ECS Location: Stafford, VA Job Posted Time: 2026-09-10 11:29:46 Employment Type: Remote Target Skills & Keywords : DNS, ECS, Microsoft Office, PowerShell, Python, SQL, Secret Clearance, TCP/IP, Top Secret Clearance, User Experience, VPN About the job Experience: •5+ years’ previous experience in Help Desk operations Required Skills: •ECS is seeking a Help Desk Analyst to work in our •This position is contingent upon additional funding. •Provide quality customer service and IT-related support to application users in a dynamic and fast-paced environment •Serve as first point of contact for users experiencing technical issues with their application or application environment •Respond to inbound support requests via phone, email, or web in a timely and professional manner •Leverage the incident management system to document support requests and solutions •Utilize remote support capabilities to diagnose, troubleshoot, and resolve issues related to computer systems and associated components •Perform prompt and proper incident escalation of unresolved or complex issues to higher-support levels, providing necessary details and documentation Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!