Hiring: Heavy-Duty Parts Technical Support Specialist Company: Dayton Parts Driven By Dorman Location: Shiremanstown, PA Job Posted Time: 2026-09-03 10:14:25 Employment Type: Full-time About the job Experience: •Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within theheavy-duty or automotive industry. Required Skills: •As a key member of our support team, you will provide direct assistance to Dormancustomers by sharing technical installation information. Your positive and proactive attitude will be essential incultivating lasting relationships with both internal and external stakeholders. •Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details. •Respond to customer inquiries and provide effective solutions concerning heavy-duty parts. •Record quality control issues in a database and notify appropriate party of potential issues. •Contribute to the continuous improvement of the technical information library, supporting our goals forenhanced service. •Enhance your business acumen by engaging in ongoing product training and staying updated on newofferings, both internally and for customer-facing engagements. •Edit and refine product instructions to ensure clarity and accuracy. •Partner cross-functionally with cross-functional teams to resolve technical issues and enhance overall customerexperience. Qualifications: •Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicateeffectively. •Strong ability to read and interpret schematics and blueprints, enabling effective technical support. •Demonstrated capacity to lift up to 50 pounds as needed. •Primarily an office-based administrativeposition, with occasional requirements for physical reaching, carrying, and active listening. Compensation: •This role is also eligible for a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!