Hiring: Health Concierge - Inbound Company: Pompa Program Location: Jacksonville, FL Job Posted Time: 2026-09-12 10:37:56 Target Skills & Keywords : HubSpot, Zoom About the job Experience: •Proven experience in consultative sales, account management, or customer success. •Core Competencies: Composure, empathy, precision, adaptability. •Role-Specific Competencies: Same-call conversion, objection and refund handling, product and kit sales, CRM data integrity, written communication. Required Skills: •This client-facing position is ideal for an empathetic, sales-minded communicator who thrives in dynamic environments. Success in this role requires outstanding phone presence, clear written communication, poise during delicate financial or personal discussions, and strong attention to detail in tracking client updates within our CRM. •Manage high-volume inbound phone calls with promptness, professionalism, and care. •Guide clients requesting schedule changes through the intake process during the same contact, completing necessary assessments and confirming their Health Advisor appointment. •When immediate completion isn't possible, secure a confirmed future appointment with a Health Concierge specialist prior to ending the call. •Support client attendance through proactive reminders, addressing hesitations early, and delivering comprehensive background notes to Health Advisors. •Product, Test Kit & Refund Support •Provide end-to-end guidance on product and test kit questions, assisting clients with purchasing additional supplies or reorders as needed. •Conduct empathetic retention conversations with clients requesting cancellations, offering tailored solutions such as program pauses or adjustments. If a client prefers to proceed with a refund, process it smoothly and respectfully. Qualifications: •Proficiency with contact center software (e.g., Zoom Contact Center) and CRM platforms (e.g., HubSpot) to track interactions and manage schedules. •Comfort using modern workplace productivity tools, including Google Workspace and calendar management platforms. •Demonstrated dedication to data accuracy and record-keeping excellence. •This role requires flexibility to work within staffed inbound coverage hours, including some evening and weekend rotation, based on operational needs. Given the geographically dispersed nature of the team and the needs of the sales organization, schedules may vary and may include hours outside of traditional 8:00 AM–5:00 PM business hours. •High school diploma, GED, or equivalent combination of education and relevant work experience. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!