Hiring: Head of Quality, Trust and Safety Regulatory Compliance Operations Company: TikTok USDS Joint Venture Location: San Jose, CA Job Posted Time: 2026-09-10 13:25:02 Employment Type: Hybrid Target Skills & Keywords : Quality Assurance, Regulatory Compliance, Risk Management About the job Experience: •5 Years of Relevant Leadership Experience: Extensive experience leading quality assurance, risk, compliance, audit, trust and safety, regulatory operations, or similarly complex control-oriented functions. •Minimum 5 Years of Relevant Leadership Experience: Extensive experience leading quality assurance, risk, compliance, audit, trust and safety, regulatory operations, or similarly complex control-oriented functions. Required Skills: •We are seeking an exceptional leader to serve as Head of QA for the Safety Regulatory Compliance Operations (SRCO) pillar, responsible for building and running a pillar-wide quality assurance program that supports the individual business owners across each regulatory space. •Pillar-Wide QA Strategy & Frameworks: Define the vision, scope, principles, and operating model for quality assurance across the Safety Regulatory Compliance Operations (SRCO) pillar, ensuring the QA program creates clear and scalable frameworks in service of the pillar’s business leaders. •Business Leader Enablement: Partner closely with the individual business owners across each regulatory space to ensure they have the insights, analysis, and decision-support needed to address their most important operational deliverables. •Quality Standards & Assurance Design: Establish clear quality standards, review criteria, control expectations, and assurance methodologies across policy, process, tooling, and execution layers, while aligning with the priorities set by business leaders. •Risk-Based Coverage & Insight Generation: Build a coverage model that helps surface the most meaningful risks, operational gaps, and performance signals, and tee up for business leaders what they should be thinking about, where attention is required, and what information is needed. •Cross-Functional Dependency Assessment: Develop deep understanding of the product, operational, policy, legal, compliance, and engineering dependencies that shape execution quality, so QA insights properly reflect the full operating environment without displacing business leader ownership of cross-functional influence. •Program Measurement & Effectiveness: Build and maintain a robust measurement system with clear KPIs, leading indicators, defect taxonomy, trend analysis, and reporting that demonstrates whether the QA program is doing its job and whether pillar programs are succeeding. •Root-Cause Identification & Remediation Support: Identify structural weaknesses, recurring defects, and control breakdowns, and frame the findings in a way that enables business leaders to drive the right remediation actions. Qualifications: •Program Design & Operating Model Expertise: Demonstrated success building and running scalable assurance or quality programs across large, cross-functional organizations. •Regulatory & Control Fluency: Deep understanding of regulatory compliance expectations, control design, assurance practices, and operational risk management. •Business Support Orientation: Proven ability to support senior business owners with high-quality analysis, structured insights, and actionable decision support, while respecting clear lines of role ownership. •Organizational Judgment: Strong understanding of how to operate effectively in environments with multiple business owners, distinct regulatory domains, and complex dependency structures. •Analytical Strength: Exceptional ability to design metrics, interpret trends, prioritize issues, and distinguish isolated defects from systemic risk. •Program Effectiveness Mindset: Strong ability to define what success looks like, measure whether programs are working, and demonstrate impact through evidence. •Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​ Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!