Hiring: Head of Problem Management and Continuous Improvement (Sr. Director - Information Security) Company: Worldpay Location: Cincinnati Metropolitan Area Job Posted Time: 2026-09-03 10:45:45 Employment Type: Hybrid Target Skills & Keywords : Change Management, Six Sigma About the job Experience: •10 years of experience of relevant work experience •7+ years of managerial experience, leading a team within technical IT security, such as security operations analytics, or engineering. Required Skills: •This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or a valid Green Card Holder. •This position is hybrid 3 days per week in the in the following office locations: Cincinnati, OH or Atlanta, GA •Ready to take your career global? •Make your mark at one of the biggest names in payments. We’re looking for a Head of Problem Management and Continuous Improvement to join our ever-evolving Information Security Problem Management and Continuous Improvement team and help shape the future of global commerce. •Lead efforts to uncover and address recurring issues, process weaknesses, and operational vulnerabilities that impact performance, customer experience, or organizational resilience. •Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes. •Lead a portfolio of continuous improvement efforts focused on increasing operational efficiency, reducing risk, improving service performance, and strengthening organizational readiness. •Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks to identify patterns, anticipate issues, and recommend targeted improvement opportunities. Qualifications: •Bachelor’s degree in operations, technology, service management, risk, resiliency, or transformation functions or the equivalent combination of education, training, or work experience plus 10 years of experience of relevant work experience Compensation: •It’s a bonus if you have Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!