Hiring: Head of Issues Management & Strategic Policy Communications Company: Coupang Location: Washington DC-Baltimore Area Job Posted Time: 2026-09-10 13:39:55 Employment Type: On-site Target Skills & Keywords : Epic Systems About the job Experience: •15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields Required Skills: •Lead communications strategy for complex policy, regulatory, and reputational issues. •Own crisis communications preparedness and response across Coupang's public policy and corporate communications efforts. •Advise senior executives on communications risk, reputation management, and stakeholder strategy. •Develop and execute communications campaigns that advance policy priorities and protect Coupang's reputation. •Partner across functions to drive aligned messaging and rapid response to emerging issues. •Build scalable crisis communications frameworks, processes, and readiness programs. •Lead executive communications and media strategies for high-profile and sensitive matters. •Monitor emerging issues and leverage insights to continuously strengthen communications effectiveness. Qualifications: •Bachelor’s degree in communications, Journalism, Public Policy or similar. •Deep experience leading communications responses to complex, high-profile, or sensitive issues at a large corporation, tech company or across political campaigns. •In-depth knowledge of the DC media and political ecosystem, with experience driving advocacy campaigns. •Exceptional writing, messaging, and strategic communications skills •Strong judgment and ability to make decisions in fast-moving and ambiguous situations •Demonstrated capacity to work effectively under pressure with limited oversight, and manage multiple priorities simultaneously •Strong background in digital analytics tools, audience insights, and performance measurement frameworks. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!