Hiring: Head of Inside Sales Company: BrainWorks Location: United States Job Posted Time: 2026-09-17 12:10:59 Employment Type: Remote Target Skills & Keywords : Salesforce About the job Required Skills: •The Head of Inside Sales will lead a high-performing, sales-driven contact center that serves as the primary commercial engine for patient acquisition across 25 clinics. •Owning the end-to-end patient acquisition funnel, this leader will transform the existing operation into a data-driven commercial function responsible for optimizing lead management, appointment booking, conversion, show rates, treatment acceptance, and rebooking. Qualifications: •Establish and manage key performance metrics, including conversion, appointment volume, show rates, rep productivity, and clinic-level consistency. Standardize processes, reduce performance variability, and drive continuous improvement through data-driven decision making •Build, coach, and develop a high-performing remote inside sales organization, fostering a culture of accountability through performance management, incentive design, commission structures, and sales contests •Partner closely with Performance Marketing and clinic operations to optimize lead quality, patient qualification, scheduling capacity, and overall patient acquisition economics while ensuring clinics remain fully utilized •Leverage CRM, AI-enabled contact center technologies, and automation to optimize lead management, improve agent productivity, increase conversion, and develop a scalable technology roadmap for the business •Drive organizational scale by expanding call center infrastructure, supporting new clinic openings, integrating additional business lines, and building the operational foundation to support rapid national growth •Proven success leading sales-driven call center or inside sales organizations, with expertise in performance management, incentive design, coaching, and accountability through KPIs and metrics •Comprehensive expertise in lead management, conversion optimization, appointment-setting, and customer acquisition funnels, with the ability to translate data into operational improvements •Strong analytical and operational mindset, with the ability to build reporting infrastructure, establish performance standards, and drive measurable business outcomes •Thrives in fast-paced, entrepreneurial environments and brings urgency, energy, and a hands-on, builder mentality with a bias toward execution •BrainWorks specializes in connecting industrial organizations with top-tier talent to drive operational excellence and business performance. Our Industrial Practice partners with organizations ranging from start-ups to Fortune 100 companies to deliver exceptional professionals who align with your business goals and industry demands. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!