Hiring: Head of Fraud Operations Company: SentiLink Location: Chicago, IL Job Posted Time: 2026-09-10 02:13:29 Employment Type: Remote Target Skills & Keywords : Machine Learning, R About the job Experience: •8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience •4+ years of management experience overseeing a team of Fraud Analysts Required Skills: •Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. •Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency. •Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes. •Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. •Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities. •Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact. •Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. •Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions. Qualifications: •8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience •4+ years of management experience overseeing a team of Fraud Analysts •Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes. •Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies. •Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks. •Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways. •Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making. •Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams. •Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality. •Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences. Compensation: •$180,000 - $240,000 / year •Employer paid group health insurance for you and your dependents Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!