Hiring: Head of Experience Research, Wealth Management, New York City Company: Goldman Sachs Location: New York, NY Job Posted Time: 2026-09-02 17:59:54 Employment Type: Full-Time Target Skills & Keywords: Experience Research, Mixed-Methods Research, Wealth Management, Digital Transformation, Research Strategy, Team Leadership, Research Operations, User Interviews, Usability Testing, Surveys, Contextual Inquiry, Diary Studies, Concept Testing, Voice of the Customer (VoC), Statistical Analysis, AI-Assisted Research, Competitive Analysis, KPIs, ROI of Research, Cross-Functional Collaboration, Financial Services Experience: - Seasoned mixed-methods practitioner and people leader - Proven experience championing research at the highest levels of an organization - Experience building and scaling research programs and mentoring research talent - Experience conducting and overseeing studies that deliver high-impact insights on user needs, workflows, and usability - Experience crafting research strategy, scoping and conducting research, and delivering actionable insights for strategic research programs within financial services - Experience partnering with design, product, and business leaders to shape strategic vision and navigate large-scale digital transformation - Experience serving as the primary voice of the customer in executive and C-suite conversations - Experience managing team workload across multiple projects and teams simultaneously in a fast-paced, collaborative environment Required Skills: - Strategic research leadership — defining and owning overarching research strategy and vision - Building, leading, mentoring, and growing high-performing research teams - Establishing and scaling research operations including processes, tooling, participant recruitment, governance, and knowledge management - Defining and tracking measures of research impact and quality, demonstrating ROI of research to senior stakeholders - Leading and applying mixed methodologies including surveys, user interviews, usability testing, contextual inquiry, diary studies, and concept testing - Leveraging heuristics, Voice of the Customer (VoC), statistical analyses, and other insightful methods to triangulate user pain points - Leveraging AI and emerging tools throughout the research lifecycle — from study design and participant recruitment to transcription, qualitative synthesis, and insight generation - Pioneering responsible adoption of AI-assisted analysis while maintaining rigor, quality, and ethical standards - Conducting competitive and comparative research and analysis - Driving user-centric product teams, strategy, and processes - Partnering with leadership to identify, define, and track KPIs across relevant programs - Collaborating cross-functionally with design, product managers, developers, and teams across sales, trading, marketing, and legal Qualifications: - Seasoned mixed-methods research practitioner - Proven people leader with experience building and scaling research teams - Demonstrated ability to influence executive and C-suite stakeholders - Strong background in financial services research - Expertise in research operations, governance, and knowledge management - Experience with AI-assisted research tools and responsible AI adoption - Ability to transform large-scale, complex problems into intuitive, simple, and impactful products - Strong collaboration and communication skills across multidisciplinary teams Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!