Hiring: Head of Digital Workspace Company: Open Systems Technologies Location: New York, NY Job Posted Time: 2026-09-10 10:25:19 Employment Type: Hybrid About the job Experience: •10+ years of progressive experience in IT, digital workplace, or enterprise technology, with at least 5 years in a senior leadership role. •At least 5 years in a senior leadership role. Required Skills: •Define and own multi-year Digital Workspace strategy, aligning it with corporate technology and people strategies. •Lead and oversee modernization and automation in alignment with maintenance and delivery functions for End User Computing platforms. •Lead and oversee hardware and software patching and End of Life/Support asset tracking and lifecycle management processes. Includes planning, managing and sponsoring BAU and project asset upgrades to maintain a supported position. •Benchmark against industry best practices and competitor environments to identify opportunities for competitive differentiation. •Lead and oversee ensuring the Production service is prioritized with all service incidents, problems and requests responded to and actions. Act as an escalation point for high priority application and infrastructure service support incidents and ensure the function is meeting and exceeding agreed business SLAs, KPIs and performance targets. •Working closely with Infrastructure Engineering and Architecture teams to develop strategies for End User Computing platforms and services as well as mobile end points, collaboration platforms, email and telephony. •Ensure the risk controls are documented, regularly reviewed and tested. Identified operational risk issues are captured with appropriate risk issue actions tracked to agreed timelines. Define and implement standards and procedures to adhere to current best practice and drive continual service improvement. •Vendor relationship owner for several firm managed service providers and service delivery contracts included. Budgeting and management of software and hardware maintenance contracts. Qualifications: •Bachelor's degree educated or equivalent. •Demonstrated success delivering large scale digital workplace transformation programs across a complex, multi-site organization. •Strong experience leading and managing global end user support functions across multiple geographical locations essential. •Solid understanding of monitoring and managing key service KPIs/SLAs and delivering a world class service. •Strong vendor management experience for managed service providers and service support contracts. •Asset management and lifecycle (EOS/EOL) process management. •Demonstrated capacity to demonstrate strong management and leadership qualities. •Possessing a strong service-oriented mindset can consistently deliver a high level of service to the business. •Strong team working skills, both as a contributor and facilitator. •Has the ability to influence decisions. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!