Hiring: Head of Customer Success (Remote) Company: Trane Technologies Location: Wellesley, MA Job Posted Time: 2026-09-12 14:37:22 Target Skills & Keywords : Content Strategy, Microsoft Excel, SaaS, Salesforce, ServiceNow About the job Experience: •10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams Required Skills: •Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy •Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability •Develop and execute a scalable customer success strategy that ensures customers realize maximum value •Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities •Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals •Execute an industry-leading customer health scoring framework to predict risks and opportunities •Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized •Leadership & Team Development Compensation: •$143,513 - $231,200 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!