Hiring: Head of Customer Success Company: Enterprise Engineering Inc. (EEI) Location: New York, NY Job Posted Time: 2026-09-12 07:41:38 Employment Type: Full-time Target Skills & Keywords : AWS, Azure, GCP, Java, OAuth2, REST, RESTful About the job Experience: •Knowledge of cloud architecture and deployments •Consulting experience in the software industry •Security framework knowledge e.g., OAuth 2.0 Required Skills: •Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations. •Operate in an innovative startup environment as a key part of a highly skilled product engineering team and manage the Implementation and customer success team •Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule •Lead delivery of consulting, education, implementation services and problem resolution to our customers, overseeing resource management, project delivery and operational success metrics. •Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements •Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project •Be accountable for services financial goals and metrics, including revenue, client retention, gross margins, and utilization. •Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects. Qualifications: •Bachelor's Degree in Computer Science or Engineering (or equivalent work experience) •Management experience within financial product development •Proficiency in Core Java programming language •Proficiency building RESTful interfaces using Java (REST/JSON) •10+ years as a Solution Engineer (preferred), Implementation Consultant, or Support Engineer or Software Developer with experience leading projects and/or working with customer •Passion for working with customers and delivering solutions •Excellent communication skills, written and presentation •Demonstrated capacity to prioritize and problem-solve in a fast-paced environment and collaborate cross-functionally to deliver the maximum value to customers •Excellent time management and organizational skills •Availability to travel up to 25% within the US Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!