Hiring: Head of Customer Success Company: Lightning AI Location: New York, NY Job Posted Time: 2026-09-10 14:34:13 Employment Type: Hybrid Target Skills & Keywords : MLOps, PyTorch, SaaS, Segment, Stakeholder Management About the job Experience: •8+ years in customer success, account management, technical account management, or post-sales leadership, including 3+ years managing teams. Required Skills: •Lead and develop a team of Customer Success Managers and/or Technical Account Managers supporting strategic and growth customers. •Own customer health, adoption, gross retention, expansion influence, renewal readiness, and executive relationship quality across your segment. •Build scalable CS operating rhythms, including onboarding, success planning, EBRs, health scoring, renewal forecasting, escalation management, and expansion handoffs. •Partner with Sales leadership to create a strong post-sale commercial motion that drives retention and identifies expansion opportunities early. •Work closely with Product and Engineering to translate customer patterns into roadmap feedback, prioritization signals, and product improvements. •Create a customer success culture that is proactive, technically curious, commercially aware, and highly accountable. •Inspect at-risk accounts, coach customer-facing teams through difficult situations, and help turn escalations into stronger long-term relationships. •Develop repeatable playbooks for technical onboarding, use-case expansion, executive engagement, renewal preparation, and adoption acceleration. Compensation: •Competitive benefits and rewards package •Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!