Hiring: Head of Customer Success (CSM) Company: Rezdy Location: Austin, TX Job Posted Time: 2026-09-16 19:54:43 Target Skills & Keywords : SaaS About the job Required Skills: •This is a hands-on leadership role for someone who can set the strategy while staying close to the work. You will own how we retain, grow, and deepen relationships with our North American customers, while building the operating discipline, talent, and customer engagement model needed to scale. •Lead the North American Customer Success organization across Rezdy and Checkfront, setting the strategy, expectations, and operating rhythm for the region •Own retention and growth outcomes across the North American customer base, with clear accountability for gross retention, net revenue retention, churn, expansion, and overall customer health •Build a consistent CSM operating model across both legacy brands, bringing greater clarity to segmentation, coverage, engagement expectations, customer health, and account planning •Develop a high-performing, accountable CSM team through strong coaching, clear expectations, regular performance conversations, and thoughtful talent development •Stay close to our customers. Build relationships with strategic accounts, join critical customer conversations, support escalations, and help the team navigate complex retention and growth opportunities •Establish a strong operating cadence around customer health, renewals, churn risk, expansion pipeline, forecasting, and account strategy, ensuring we identify opportunities and risks early •Build a proactive approach to retention, moving the organization beyond reactive account management toward clear success plans, measurable customer outcomes, and meaningful ongoing engagement Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!