Hiring: Head of Consumer Experience; Home blood testing Company: SiPhox Health Location: Boston, MA Job Posted Time: 2026-09-12 14:54:36 About the job Experience: •7+ years of experience in Customer Experience, Customer Success, Product, Consumer Strategy, Growth, or related roles. Required Skills: •As Head of Consumer Experience, you will own the end-to-end D2C customer experience and help build the systems, insights, and product experiences that drive long-term consumer engagement and retention. •This role sits at the intersection of Customer Experience, Product, Growth, Retention, and Relationship Management. You will be responsible for deeply understanding our consumers, identifying friction throughout the customer journey, and working cross-functionally to create experiences that make customers successful, engaged, and loyal to SiPhox. •Serve as the internal voice of the consumer and partner closely with Engineering & Engineering, Sales & Marketing, and G&A to ensure that customer feedback directly informs product development and business strategy. •Own the End-to-End Consumer Journey •Own and continuously improve the full D2C customer lifecycle, from purchase and onboarding through engagement, retention, renewal, and advocacy. •Map the complete customer journey and identify friction points, drop-off moments, and opportunities to improve the experience. •Develop a best-in-class onboarding experience that helps consumers quickly understand the value of SiPhox and successfully begin their health journey. •Create thoughtful customer touchpoints throughout the lifecycle to ensure consumers remain engaged and understand the value they are receiving. Qualifications: •The Ideal Candidate Is Someone Who Naturally Asks •Where are customers getting stuck? •What value are our most successful customers receiving that others are not? •How can we make the experience simpler, more personalized, and more valuable? •What should we build next based on what consumers are telling us? •You are equally comfortable talking directly with customers, analyzing retention data, working with a Product team on the roadmap, and designing a strategy to improve the entire consumer experience. •Most importantly, you believe that strong customer retention is earned by continuously delivering value and creating an exceptional experience and product that customers genuinely want to continue using and engaging with over time. Compensation: •$130,000 - $200,000 / year •Stock options, and meaningful equity in a company solving a problem that matters Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!