Hiring: Head of Client Growth Company: Connecticut Innovations Location: Brooklyn, NY Job Posted Time: 2026-09-10 14:34:13 Employment Type: On-site Target Skills & Keywords : React, SaaS About the job Experience: •6+ years in customer success or account management, ideally in SaaS or MarTech •3+ years managing a team, with a demonstrated track record of creating high performing teams Required Skills: •Own the strategy, structure, and performance of the Client Growth team. •Hire, manage, and develop Client Growth team members, setting clear goals and providing coaching on both retention and growth work. •Set and track team-wide metrics for onboarding time, account health, retention, and expansion revenue, reporting results directly to Erin Stavi. •Build and refine the playbooks, processes, and tools the team uses for onboarding, performance reviews, and account growth. •Partner with Sales to ensure a seamless handoff from close to onboarding and a shared view of account potential. •Partner with Product to surface client feedback, prioritize roadmap input, and identify new product or channel opportunities across the client base. •Identify and address account or team-level risk before it affects retention or revenue. •Represent the Client Growth function in company-wide planning and strategy discussions. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!