Hiring: Head Concierge Company: Downtown Residential High-Rise Location: Detroit, MI Job Posted Time: 2026-09-16 20:40:08 Employment Type: Full-time Target Skills & Keywords : Microsoft Office About the job Experience: •2+ years of concierge, front of house, retail, or hospitality experience Required Skills: •Team Leadership •·       Supervise and train concierge staff across all shifts, including 3 rd party •·       Set and enforce service standards, grooming/uniform policies, and lobby presentation standards •·       Train new concierge hires and actively oversee performance of all concierge staff •·     Anticipate the needs of residents and guests – offering water, grabbing umbrella, holding carts, carrying groceries, etc. by keeping in tune with their schedules and personal preferences •·     Deliver a warm, professional first impression for residents, guests, and visitors •·     Understand resident preferences and special instructions •·     Handle resident requests, complaints, and escalations with discretion and urgency, taking to General Manager when necessary Qualifications: •·       2+ years of concierge, front of house, retail, or hospitality experience •·       Working knowledge of building access/security systems, package management software (e.g., Package Concierge, Notifii), and Microsoft Office •·       Ability to lift/move packages up to [25–50] lbs. •·       Availability to work rotating shifts, including nights, weekends, and holidays when necessary Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!