Hiring: HBG Technology Support Manager Company: Clayton Location: Maryville, TN Job Posted Time: 2026-09-10 14:39:20 Employment Type: On-site Target Skills & Keywords : Portfolio Management, Root Cause Analysis About the job Experience: •5 years of technology support experience •2 years supervisory experience •Minimum 5 years of technology support experience •Minimum 2 years supervisory experience Required Skills: •Leads coaching and mentoring of our Tech Ambassadors and Application Support teams. Supports a culture of CX, continuous improvement, and best practices. •Provides tactical leadership and contributes to operational planning within the HBG Leadership team. •Conduct process reviews and quality checks to ensure alignment with Clayton technology standards. •Assist in aligning projects with hardware lifecycle needs. •Ensure effective operational performance KPI and SLA metrics in place, and aligned with practices to drive continuous improvement. •Fosters collaboration and secure stakeholder buy-in from technology and business partners. •Develop and execute strategic plans for the support teams, aligned with the organization's technology and business goals. •To Be Filled in by Human Resources Qualifications: •Bachelor’s degree in Computer Science, MIS, Business Administration or related field or equivalent experience •ITIL training, demonstrating expertise in technology support, equivalent experience accepted. Compensation: •Competitive benefits and rewards package •Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!