Hiring: Hardware Configuration Specialist Company: SpotOn Location: Troy, MI Job Posted Time: 2026-09-10 13:17:40 Target Skills & Keywords : Android, Firmware, SaaS About the job Experience: •2 –3 years of professional experience in customer success or related roles. •An equivalent combination of education and experience may be considered. •Fluent in English (written and verbal). •Additional languages are preferred but not required. Required Skills: •Configure and update hardware to meet specifications for deployment. •Maintain 99%+ accuracy in configuration, serial number tracking, and documentation. •Identify and quarantine DOA or unconfigurable hardware and report findings. •Ensure proper bin placement and labeling for configured equipment. •Conduct QA checks to verify firmware and software accuracy before release. •Partner cross-functionally with shipping and deployment teams to meet order timelines. •Suggest improvements that reduce configuration errors or lead times. •Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Qualifications: •A high school diploma or GED is required. •Associate degree in Business, Supply Chain, or related fields preferred. •Certifications in Supply Chain Management or Lean methodologies preferred. Compensation: •Competitive benefits and rewards package •Medical, Dental and Vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!