Hiring: H&B Support Manager (Remote) Company: Inspira Financial Location: Oak Brook, IL Job Posted Time: 2026-09-16 15:26:40 Employment Type: Remote Target Skills & Keywords : Salesforce About the job Experience: •5-7 years of servicing experience in a high volume, fast paced servicing center •3+ years of leadership experience •Core competencies- Industry Knowledge, Communication Skills, Judgement and Decision Making, Data Analysis, Innovation, and Employee Development and Coaching •Demonstrated capacity to manage in a fast paced, high call volume environment supporting voice, email, and chat •Strong coaching and mentoring skills and with the ability to create SMART development plans Required Skills: •Continually improve the performance of the team with coaching, skills transfers, 1-1 development, team meetings, and recognition. •Supervise a team of Support Specialists that provide daily support and service to account holders. Ensure the team consistently meets established service levels, quality, and survey KPIs •Ensure the team in compliant with all phone related metrics, such as schedule adherence, attendance, and After Call Time •Share information gathered from conversations with account holders with the Senior Manager, Product and Sales to provide insight into the client activities and requests to drive future product enhancements •Create an environment that encourages trust, respect, and transparencyWork cross-functionally with various individuals at all levels of the business, both internally and externally, to maximize service •Maintain a positive work atmosphere with the team and internal departmentsPartner with the appropriate Employee Relations and Human Resource teams on all employee matters, including but not limited to corrective actions, terminations, performance improvement plans, review cycles, payroll, and leave of absence. •Promptly address any escalated client service issues, bringing in internal partners as needed to resolveWork closely with Technology and the Management Team on program enhancements •As necessary, provide answers to accountholder inquiries regarding Inspira’s products, and services, including taking escalated calls as neededMaintain a professional approach to accountholder service, consistent with Inspira protocol and service levelsCan work all hours that the internal contact center is open Qualifications: •Bilingual language skills are preferred •Prolonged periods of sitting at a desk and working on a computer •People-first attitude with the ability to build and maintain relationships while always remaining diplomatic and tactful Compensation: •The compensation package may also include incentive and bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!