Hiring: Guest Services Manager Company: Legends Global Location: New Orleans, LA Job Posted Time: 2026-09-03 14:37:29 Target Skills & Keywords : Assembly About the job Required Skills: •Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery. •Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Implementing creative service programs designed to increase guest satisfaction. •Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. •Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. •Assists with interviewing, hiring, coaching, and development of all team members. Assists with required training for department team members and ensuring training records are maintained. •Analyzes quality issues, identifies training needs, and ensures implementation to improve results. •Attends all daily, weekly, and/or monthly department meetings to ensure proper communication/planning occurs. •Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Qualifications: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Must successfully pass a criminal background check •Demonstrated capacity to communicate and be able to problem-solve with team members and guests •Must be able to manage multiple priorities in a fast-paced environment •Demonstrates clear written and verbal communication skills •Excellent interpersonal and customer service skills •Self-motivated and able to motivate others •Demonstrated capacity to perform multiple tasks and meet deadlines •Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. •Able to work nights, weekends, and holidays as needed Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!