Hiring: Guest Services Manager Company: Great Wolf Lodge Location: Colorado Springs, CO Job Posted Time: 2026-09-13 13:13:41 About the job Experience: •1+ year previous Front Desk/Guest Service management experience Required Skills: •Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) •Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property •Audits systems & reviews reports understanding gaps in performance execution of brand and service standards •Assists with guest services functions as needed •Assists in training staff and developing for potential career advancement •Lead and oversee personnel related matters including: performance management, disciplinary action, investigations, training, etc. •Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience •1+ year previous Front Desk/Guest Service management experience Qualifications: •High School Diploma or equivalent education/experience •Bachelor's Degree in Hospitality, Hotel Management or related field Compensation: •Medical, Dental, and Vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!