Hiring: GTM Customer Solutions Analyst II Company: ZoomInfo Location: Waltham, MA Job Posted Time: 2026-09-10 10:18:08 Employment Type: Hybrid Target Skills & Keywords : Data Pipeline, HubSpot, SQL, Salesforce, Zendesk About the job Experience: •4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment. Required Skills: •Own deep subject matter expertise within a set of ZoomInfo products, serving as the primary escalation point for complex issues. •Maintain broad working knowledge of the full ZoomInfo product suite to support customers across all product lines and provide seamless cross-functional assistance. •Understand how ZoomInfo products fit into customer tech stacks, including complementary and competing external technologies. •Proactively monitor product releases, beta updates, and internal roadmaps to stay ahead of platform changes and communicate impacts to the support team. •Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, CRM sync errors, and browser/network-level anomalies using tools such as dev tools, HAR files, and log analysis. •Customer Support & Resolution •Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes. •Deliver clear, empathetic, and technically precise communication to customers at all levels. Qualifications: •Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms. •Strong proficiency with browser developer tools, network traffic analysis, and log interpretation. •Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences. •Demonstrated success in taking initiative — independently identifying problems, building solutions, and driving improvements without being directed. •Demonstrated capacity to manage multiple high-priority projects simultaneously with strong organizational skills and attention to detail. •Collaborative mindset with experience working cross-functionally with internal teams to drive issue resolution. •Prior experience using or supporting ZoomInfo products. •Operational familiarity with data enrichment, intent data, or B2B sales intelligence platforms. •Proficiency in SQL or data querying for troubleshooting data-related issues. •Background in mentoring or training junior support staff. Compensation: •$49,000 - $77,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!