Hiring: GTM Business Process Manager Company: Docusign Location: Chicago, IL Job Posted Time: 2026-09-03 10:16:14 Employment Type: Full-time / Remote Target Skills & Keywords : SaaS, Salesforce About the job Experience: •8+ years of experience in GTM Strategy and Operations, Consulting, or equivalent roles Required Skills: •This position is an individual contributor role reporting to the Director, GTM Process Strategy & Operations. •Develop and design Process Architecture, focusing on end-to-end business design and structural integrity to re-engineer or reimagine business process to transform utilizing AI •Establish standards, and frameworks for process design and maintenance •Collaborate across departments and provide leadership with project status updates, feedback, and appropriate reporting on key projects •Manage stakeholders and user groups to determine downstream impacts of process, or system changes •Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind •Facilitate decision-making and alignment on proposed process initiatives, AI augmentation strategies, and agentic solutions •Map, analyze, and redesign end-to-end GTM and sales process flows to identify high-value opportunities where AI agents and automation can reduce friction, accelerate cycle times, and improve rep productivity Qualifications: •BS/BA degree or equivalent in work experience •Sales Strategy Operations experience working closely with Sales Leadership •Prior exposure to high-growth work environments with a strong understanding of SaaS business models and go-to-market principles •Excellent at articulating vision and executing projects end-to-end, from process discovery through AI deployment and adoption •Comfortable and flexible working in a fast-paced, ambiguous environment where AI capabilities and business needs are rapidly evolving •Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus •Demonstrated capacity to interact with and influence all levels from ICs to executives including translating AI concepts into accessible business value narratives •High degree of intellectual curiosity, self-confidence, and a builder's mindset energized by experimenting with emerging AI tools and operationalizing them at scale •Operational familiarity with prompt engineering, agent orchestration patterns, and responsible AI principles as they apply to enterprise GTM workflows Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!