Hiring: Growth Specialist — Restaurant Technology & Client Success Company: Alpha Restaurant Technologies Location: Eldridge, IA Job Posted Time: 2026-09-16 14:06:12 Employment Type: Full-time About the job Required Skills: •This is a relationship-driven customer success role for someone who understands restaurants and likes solving real business problems. •Own the ongoing relationship with a portfolio of approximately 200 restaurant clients and growing across Iowa and the Quad Cities. •Your job is not simply to check in with customers. You will become someone restaurant owners trust to understand their operation, help them get more value from their technology, identify opportunities for improvement, and take ownership when something goes wrong. •Report to the Sales and Growth Manager and work closely with Alpha's Support, Projects, Sales, Finance, and technology partners. •Build trusted restaurant relationships. Develop strong relationships with owners, operators, and managers. Learn how each business operates, what matters to the owner, where they are struggling, and where Alpha can create more value. •Help restaurants improve. Identify practical opportunities to increase sales, save time, reduce errors or costs, improve online ordering, strengthen loyalty, improve reporting, simplify staff workflows, and make better use of restaurant technology. •Conduct meaningful customer consultations. Review sales trends, technology usage, service history, digital ordering, previous commitments, and opportunities before customer meetings. A successful conversation should create value, useful information, a decision, or a clear next step. •Own customer recovery. When a client becomes frustrated or loses confidence in Alpha, take the lead on the relationship. Understand the problem, coordinate a recovery plan, communicate proactively, and remain involved until the customer is confident in the outcome. Compensation: •$60,000 - $70,000 / year •Base salary: $60,000-$70,000 + performance bonus eligibility Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!