Hiring: Growth Manager, Customer Engagement Company: Block Location: San Francisco Bay Area Job Posted Time: 2026-09-10 12:16:59 Target Skills & Keywords : Embedded Systems, SQL, Salesforce About the job Experience: •5+ years of experience in growth marketing, lifecycle marketing, CRM, growth strategy, business operations, growth product, or a consumer-facing analytical roleA track record of owning a growth area end-to-end, opportunity through measurable impact, with multiple cross-functional stakeholders Required Skills: •What's Unique About This Role •You'll run experiments at the scale of one of the largest consumer fintech audiences in the world. Signal density is unusual and learning compounds fast. •Because you're embedded with Engineering and Product Design partners, your experiments shape not just our communications but also our app experience. •You'll help define what engagement marketing looks like when comms decisioning is increasingly AI-driven. Every experiment you run feeds, and is shaped by, the AI and automation stack we're building. •Own activation and habituation outcomes end-to-end: define the opportunity landscape across the customer journey, set strategy, prioritize ruthlessly, and deliver measurable business impact •Operate as a peer to Product, Engineering, ML, and Design. Your experimentation learnings shape the product roadmap, not just the comms calendar •Run a high-velocity experimentation program across onboarding, post-onboarding upsell, contact opt-in, churn prevention, behavioral notifications, real-time intervention journeys, mobile wallet adoption, referrals, retention, and winback •Build and maintain a unified opportunity framework where every test is scored against expected impact and effort, prioritized agnostic of product or surface Qualifications: •Strong analytical self-sufficiency. You can size an opportunity, build an impact model, and diagnose a funnel from first principles, without waiting on analytical support. Experience with data modeling or opportunity sizing frameworks required; proficiency with SQL and data visualization platforms (e.g. Tableau, Looker, Mode) strongly preferred •Deep experimentation experience. You know how to build an experiment backlog, design rigorous tests, and use results to drive compounding improvements •Applied hands-on capability in a CRM or marketing automation platform (e.g., Braze, Iterable, Salesforce Marketing Cloud), or strong reason to believe you'd ramp on one fast •Fluency with AI tools as a core part of how you work, with the ability to automate, accelerate, and scale output in ways that set a new standard for the team •Clear, structured, takeaway-first communication. You can translate complex analysis and ambiguous situations into crisp strategy and actionable recommendations •Operational familiarity with regulated or trust-sensitive products (e.g., fintech, financial services, or healthcare) •Technologies We Use and Teach •Braze, Iterable, or similar CRM and marketing automation platforms •Mode, Tableau, or similar reporting and analytics frameworks •SQL for self-serve analysis and opportunity sizing Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!