Hiring: Group Manager - Customer Insights, Analytics and Strategy Company: Toyota North America Location: Plano, TX Job Posted Time: 2026-09-10 11:44:14 Target Skills & Keywords : CPT, Product Management, Project Management, Systems Design About the job Experience: •This position is based in Plano, Texas. The selected candidate will be expected to reside within commutable distance of this location. •Identifies and validates the key drivers of customer, dealer, and client attractions and loyalty •Measures TFS performance on those drivers across products, channels, and journeys •Compares TFS performance to competitors and best alternatives •Quantifies the economic value of improving specific drivers, journeys, and experiences Required Skills: •What matters most to customers, dealers, and clients? •How is TFS performing on those most important drivers? •Where should TFS prioritize innovation and improvement to create the greatest impact on attracting new customers, earning their loyalty, and driving financial impact? •This role is central to the customer-first priority and to TFS’s aspiration to become a leading customer- and dealer-centered financial services organization grounded in Toyota values, including respect for people, kaizen (continuous improvement), and genchi genbutsu (go and see). •Deep expertise in customer and dealer insight generation •Strong command of loyalty measurement and key driver analysis •Demonstrated capacity to connect insight to growth, profitability, and operational performance •Strong strategic thinking paired with practical execution Qualifications: •Bachelor’s degree (or higher) •10+ years of progressive experience in customer insights, analytics, voice of customer, market research, journey measurement, business intelligence, strategy, or closely related fields •Significant experience building or leading enterprise customer insight or analytics capabilities •Demonstrated success linking customer or dealer insights to business outcomes and executive decisions •Strong people leadership experience, including team development and capability building •Ability and willingness to travel 20% of the time •Operational familiarity with Qualtrics, Medallia, behavioral analytics platforms, BI tools, and modern customer data environments •Operational familiarity with Toyota Way principles, lean management, or similar continuous improvement disciplines Compensation: •Flexible work environment (work from home / hybrid options) •Added bonus if you have Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!