Hiring: Global Security Operations Center Operator Company: Twilio Location: United States Job Posted Time: 2026-09-03 11:22:40 Employment Type: Remote Target Skills & Keywords : AI, SaaS, Twilio About the job Experience: •3+ years of experience in a GSOC working environment Required Skills: •Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents •Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations •Security Operations Support •Support access control and visitor management processes •Manage security-related calls for service and provide general guidance to employees, vendors, and guests •Maintain awareness of business travelers and personnel accessing Twilio facilities •Partner with local site security teams to escalate and dispatch resources for incident and alarm response •Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents Qualifications: •Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! •Strong critical thinking and problem-solving skills •Proven ability to follow standard operating procedures and playbooks •Demonstrated capacity to prioritize tasks in a fast-paced environment •Demonstrated capacity to stay calm, professional, and think clearly in high-stress situations •Demonstrated capacity to communicate clearly and concisely; verbal and written •Demonstrated capacity to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours •Comfortable with a high-tech work environment •Eager to learn new tools and processes •Demonstrated capacity to work independently and as part of a team Compensation: •This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!