Hiring: Global Quality Assurance Leader (Contact Center) Company: Bosch USA Location: Fort Lauderdale, FL Job Posted Time: 2026-09-15 05:31:38 Employment Type: On-site About the job Experience: •5+ years of Quality Assurance & Training leadership experience within a multi-site, multi-lingual call center environment. Required Skills: •This position is fully onsite at our Fort Lauderdale, FL location. Qualifications: •Systems: Deep familiarity with Quality Assurance platforms (experience with 2Mares or migrating to modern platforms like Playvox/Scorebuddy is highly valued) and Learning Management Systems (LMS). •Language: Native-level or fluent professional English (written and verbal). •The "Analytical Educator": Highly structured, pedagogical, and detail oriented. Able to translate complex data into simple, actionable training plans. •Cross-Cultural Collaborator: Skilled at managing relationships and aligning standards across diverse, international teams in all delivery sites. •Proactive Problem Solver: Able to diagnose root causes of low CSAT or high escalation rates and rapidly deploy curriculum updates to address them. •Calibration Alignment Rate: Maintain a QA scoring variance at target levels across all sites during monthly calibration audits. •Curriculum Update Velocity: Rapid deployment of training modifications following a process or system change. •New Hire Time-to-Baseline: Achieve target threshold of new hires reaching operational QA performance baselines within the post-training nesting window. •Global Curriculum & Training Governance: Own and design the end-to-end global training curriculum, onboarding pathways, and continuous education materials. Identify global and local training needs. •Monthly Calibration Ownership: Run and govern monthly quality calibration sessions involving local site QA leads and Team Leaders across all delivery sites to maintain absolute evaluation alignment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!