Hiring: Global Program Manager Company: Benchling Location: San Francisco, CA Job Posted Time: 2026-09-10 14:48:46 Employment Type: Hybrid Target Skills & Keywords : Change Management, Digital Transformation, Product Management, Program Management, Project Management, R, Risk Management, SaaS About the job Experience: •10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space. Required Skills: •The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels. •Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers •Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations •Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience •Partner with the Enterprise AE to ensure seamless customer experience and grow the account •Actively facilitate and support development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise •Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy •Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap Qualifications: •Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies. •You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority. •At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space. •Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales. •Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite. •Demonstrated capacity to work at customer site, or in the Boston office based on customer and project needs. •BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology. •GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company. •We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). •We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Compensation: •$151,725 - $241,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!