Hiring: Global Logistics Team Lead Company: iHerb Location: Irvine, CA Job Posted Time: 2026-09-16 10:17:55 Employment Type: Contract About the job Experience: •7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. Required Skills: •Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency •Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience. •Develop, refine, and track vendor performance metrics and internal US specific KPIs •Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements •Lead to drive US delivery projects, risk mitigation, and deliverables •Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. •Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities •Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth Qualifications: •Proven track record in complex carrier negotiations including contract review •Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs. •Demonstrated capacity to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimize cost, service, and delivery experience •Strong project management experience including managing complex project goals, providing timely project updates, etc •Demonstrated capacity to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members •Demonstrated capacity to analyze and evaluate complex information to identify optimal solutions •Strong vendor management experience to drive success for the end consumer •Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc. •Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. •Bachelor's degree in business or logistics or in a related field required or equivalent work experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!