Hiring: Global CitiService Corporates Premium Model Head Company: Citi Location: New Castle, DE Job Posted Time: 2026-09-12 13:09:15 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Digital Transformation, Product Management, Project Management, Risk Management About the job Experience: •15+ years relevant experience Required Skills: •Strategic Leadership & Transformation •Define and implement the strategic vision for the continuous re-engineering and transformation of the Global CitiService Corporates Premium Model function, aiming to enhance client experience and satisfaction. •Direct the execution and delivery of global transformation initiatives, ensuring service and process consistency across the global footprint and simplifying the business for optimal client service. •Act as a trusted partner to Sales, Banking, and Client Experience Teams globally to drive business growth. •Client Management & Advocacy •Maintain a strong client focus, acting as a dedicated client advocate who understands client needs and drives customer satisfaction. •Build strong, trust-based relationships with clients by anticipating their needs, taking ownership, and ensuring timely management and effective resolution of inquiries or escalations. •Prepare teams for new and enhanced product and service offerings, collaborating with Client Delivery Readiness, Product Management, Technology, and Operations to ensure seamless implementation of service processes. Qualifications: •Proven thoughtful and progressive leadership with the ability to communicate effectively and constructively at all levels. •Strategic business acumen with global experience. •Highly developed problem analysis and solution skills. •Strong leadership and management capabilities in complex and global operational functions. •Exceptional organizational and follow-up skills, with the ability to multitask effectively in a high-volume environment. •Strong influencing skills and adaptability to frequently changing priorities. •Demonstrated client relationship and solution skills. •Strong execution skills with a focus on delivering results and closure. •Excellent interpersonal and communication skills, with the ability to motivate and influence others. •Successful track record in developing long-term strategic plans and delivering superior results. Compensation: •$170,000 - $300,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!