Hiring: Genesys Cloud Admin Company: Tata Consultancy Services Location: Biloxi, MS Job Posted Time: 2026-09-10 10:25:19 About the job Experience: •3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform. •3 years of experience in application support within a financial institution (e.g., core, CRM, check imaging). Required Skills: •3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform. •1–3 years of experience in application support within a financial institution (e.g., core, CRM, check imaging). •Prefer experience with Jack Henry technologies, specifically Symitar Episys •Solid functional working knowledge of Genesys Cloud CX administration, APIs, and integrations; familiarity with TTEC Smart Apps. •Demonstrated capacity to implement and maintain IVRs, workforce engagement tools, digital channels, and chatbot functions in a collaborative environment. •General understanding of cloud infrastructure, security protocols, and compliance requirements. •Proficiency in creating basic system reports and supporting data analysis for business units. •Salary Range- $85,000-$110,000 a year Qualifications: •Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Compensation: •$85,000 - $110,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!