Hiring: General Manager, IT Operations Company: Business Wire Location: San Francisco, CA Job Posted Time: 2026-09-16 16:09:57 Employment Type: Contract / Remote Target Skills & Keywords : Azure AD, Jira, Microsoft Office, Okta, Root Cause Analysis, Salesforce, ServiceNow, User Experience, Vendor Management, Zendesk About the job Experience: •15+ years of experience providing IT support and leading corporate IT operations, including Service Desk, cross-functional IT, and systems administration Required Skills: •Define strategy and maintain short-term and long-term roadmaps for the IT organization, including Service Desk, Customer Support, Procurement, Facilities, and Corporate IT •Make continuous improvements to our IT Operations strategies, processes and standards to ensure excellent client experience, timely resolution of incidents, and successful operations and maintenance of business-critical systems and equipment. •Oversee roadmap execution by planning project schedules and milestones, and providing ongoing oversight and guidance to the team to ensure successful project delivery •Establish standardized reporting and communication framework that provides transparency into status, operational initiatives, and risks while promoting collaboration across IT and business stakeholders. •Offer senior-level guidance in development and improvement of the IT Operations team; act as a trusted advisor to senior leadership on strategic and operational priorities and opportunities •Oversee Corporate Facilities functions including expense reporting management and allocation and management of responsibilities associated with our SF headquarters office and remote support to ensure efficient, functional, and secure operations. •Improve overall support experience by identifying trends across Service Desk requests and proactively initiate mitigation actions to address underlying issues including root cause analysis, resolution, and prevention. •Oversee administration, monitoring, and maintenance of Windows-based corporate IT systems including Active Directory, identity management, Microsoft Office 365 suite and other related systems. Compensation: •$165,000 - $175,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!